long-term value depends on the employees who are making your products,
providing your services, and talking to your customers. The attitudes of
these people are clearly affected by the competency of their supervisors
and the resources they have to do their jobs.
Don’t set your staff up to fail.
Give them the tools they need to do their jobs successfully. You and your
company will benefit.
If you don’t have time to do it yourself,
bring in a subject matter expert. In as few as two hours, the
Learning Link can provide laser-like focus on a single topic or
can develop/facilitate a comprehensive, multi-day training program. Either
way, our strategy is the same. We:
We believe that learning theory has
its place: inside the trainer’s head. And our strategy is to ensure that
it doesn’t sneak into the classroom in the form of a boring lecture that
leaves participants yawning and watching the clock.
Clarify the issues
Determine your goals and expectations
Lead participants in activities that
improve their skills
We follow two simple principles:
Learning is not simply conveying information.
Because the goal of all training is a transfer of knowledge, we emphasize
“Reality Practice.” Rather than sit and discuss the effects of Maslow’s
Hierarchy on employee self-realization, we actively re-create and work
through real problems faced by supervisors and managers. Only through experience
can employees gain the confidence and practical skills they need to do
their jobs. We meet people where they are—at whatever level of formal education
or training they have—and go from there.
Adults learn by doing
Practice makes perfect
Training sessions include:
The interaction among peers is where
ideas are discussed, reality is checked, and lessons are applied and adapted.
Free to explore and experiment, learners learn from each other. “Aha! Moments”
evolve and emerge within this exchange of information, ideas, and group
Individual and small group activities
Time for reflection
“Reality practice” in a safe environment
The New Supervisor
A promotion is supposed to be a good
thing. But when an excellent employee becomes responsible for the work
of others without knowing what to do or how to act, the employees suffer
and the new boss can quickly feel punished rather than rewarded. Even seasoned
supervisors can benefit from refresher courses; they are reminded of what
can be achieved when they use appropriate management techniques, and they
can exchange ideas and strategies with their peers.
With a passion for helping supervisors
succeed, the Learning Link covers all of the
topics that ensure a smooth transition and continued professional growth:
Through lively discussions, one-on-one
and group activities, and reality practice, participants gain valuable
experience learning and doing the things that managers do. Practice really
does make perfect. You promote from within for a reason. Give your new
supervisors all of the tools they need to become a star!
Importance of supervision
Role of the supervisor
Personal qualities of a successful supervisor
Communication and supervision (listening,
Setting clear expectations
Handling performance/behavior issues
Giving positive feedback
Team building/being a team player
Click for a list of Training