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Your company’s
long-term value depends on the employees who are making your products,
providing your services, and talking to your customers. The attitudes of
these people are clearly affected by the competency of their supervisors
and the resources they have to do their jobs.
Don’t set your staff up to fail.
Give them the tools they need to do their jobs successfully. You and your
company will benefit.
If you don’t have time to do it yourself,
bring in a subject matter expert. In as few as two hours, the
Learning Link can provide laser-like focus on a single topic or
can develop/facilitate a comprehensive, multi-day training program. Either
way, our strategy is the same. We:
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Clarify the issues
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Determine your goals and expectations
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Lead participants in activities that
improve their skills
We believe that learning theory has
its place: inside the trainer’s head. And our strategy is to ensure that
it doesn’t sneak into the classroom in the form of a boring lecture that
leaves participants yawning and watching the clock.
We follow two simple principles:
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Adults learn by doing
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Practice makes perfect
Learning is not simply conveying information.
Because the goal of all training is a transfer of knowledge, we emphasize
“Reality Practice.” Rather than sit and discuss the effects of Maslow’s
Hierarchy on employee self-realization, we actively re-create and work
through real problems faced by supervisors and managers. Only through experience
can employees gain the confidence and practical skills they need to do
their jobs. We meet people where they are—at whatever level of formal education
or training they have—and go from there.
Training sessions include:
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Individual and small group activities
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Assessments
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Time for reflection
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“Reality practice” in a safe environment
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Immediate feedback
The interaction among peers is where
ideas are discussed, reality is checked, and lessons are applied and adapted.
Free to explore and experiment, learners learn from each other. “Aha! Moments”
evolve and emerge within this exchange of information, ideas, and group
dynamics.
The New Supervisor
A promotion is supposed to be a good
thing. But when an excellent employee becomes responsible for the work
of others without knowing what to do or how to act, the employees suffer
and the new boss can quickly feel punished rather than rewarded. Even seasoned
supervisors can benefit from refresher courses; they are reminded of what
can be achieved when they use appropriate management techniques, and they
can exchange ideas and strategies with their peers.
With a passion for helping supervisors
succeed, the Learning Link covers all of the
topics that ensure a smooth transition and continued professional growth:
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Importance of supervision
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Role of the supervisor
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Leadership style
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Personal qualities of a successful supervisor
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Communication and supervision (listening,
meetings, non-verbal)
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Setting clear expectations
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Training employees
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Handling performance/behavior issues
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Giving positive feedback
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Coaching employees
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Resolving conflict
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Managing change
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Team building/being a team player
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Delegating
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Managing time
Through lively discussions, one-on-one
and group activities, and reality practice, participants gain valuable
experience learning and doing the things that managers do. Practice really
does make perfect. You promote from within for a reason. Give your new
supervisors all of the tools they need to become a star!
Click for a list of Training
Topics
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